Privacy Policy

Last Updated: August 2025

1. Introduction

At Yeti Coffee Bar ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (yeticoffeebar.com), mobile application, use our services, or interact with us in-store.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

We are committed to complying with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and provincial privacy laws in Canada.

2. Information We Collect

We collect information that you provide directly to us, information we collect automatically when you use our Services, and information from third parties.

2.1 Information You Provide to Us

We may collect information you provide when you:

  • Create an account or profile
  • Place an order or make a purchase
  • Sign up for our loyalty program
  • Subscribe to our newsletter
  • Contact us or request customer support
  • Participate in surveys, contests, or promotions
  • Submit reviews or ratings
  • Apply for employment

This information may include:

  • Contact information (name, email address, phone number, mailing address)
  • Account information (username, password)
  • Payment information (credit card details, billing address)
  • Order history and preferences
  • Communications with us
  • Demographic information

2.2 Information Collected Automatically

When you access or use our Services, we may automatically collect information about you, including:

  • Log and usage data (IP address, browser type, operating system, pages visited, time spent, referring/exit pages)
  • Device information (device identifier, model, operating system)
  • Location information (with your consent)
  • Cookies and similar tracking technologies (see our Cookie Policy for more details)

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Social media platforms when you interact with us through those platforms
  • Business partners, such as payment processors and delivery services
  • Analytics providers and advertising networks

3. How We Use Your Information

We may use your information for various purposes, including to:

  • Provide, maintain, and improve our Services
  • Process and fulfill your orders and transactions
  • Manage your account and provide customer support
  • Communicate with you about products, services, offers, promotions, and events
  • Administer contests, promotions, and surveys
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address fraud, security breaches, and technical issues
  • Personalize and improve your experience
  • Comply with legal obligations

4. How We Share Your Information

We may share your information with the following categories of recipients:

  • Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analytics, email delivery, hosting services, customer service, and marketing assistance.
  • Business Partners: We may share your information with business partners with whom we offer co-branded services or products, or who provide services to us.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court order, government request).
  • Business Transfers: We may share your information in connection with a merger, acquisition, reorganization, sale of assets, or bankruptcy.
  • With Your Consent: We may share your information with third parties when you have given us your consent to do so.

We do not sell your personal information to third parties for their own marketing purposes.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access: You may request access to your personal information we hold about you.
  • Correction: You may request that we correct inaccurate or incomplete information about you.
  • Deletion: You may request that we delete your personal information in certain circumstances.
  • Withdrawal of Consent: You may withdraw your consent at any time where we rely on consent to process your information.
  • Objection: You may object to our processing of your personal information in certain circumstances.
  • Portability: You may request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information from accidental loss and unauthorized access, use, alteration, and disclosure. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We regularly review our security practices and procedures to ensure they meet industry standards and legal requirements.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymize your information when it is no longer needed for these purposes.

8. Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately, and we will take steps to remove such information.

9. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have different data protection laws than your country.

When we transfer your information to other countries, we will take appropriate safeguards to ensure that your information receives an adequate level of protection in the countries to which it is transferred.

10. Third-Party Links

Our Services may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices or the content of such third parties. We encourage you to read the privacy policies of any third-party websites you visit.

11. Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Services and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

For more information about cookies and how we use them, please see our Cookie Policy.

12. Marketing Communications

We may send you marketing communications about our products and services. You can opt out of receiving marketing communications from us by:

  • Following the unsubscribe instructions included in each marketing email
  • Updating your preferences in your account settings
  • Contacting us using the information provided in the "Contact Us" section

Please note that even if you opt out of marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Yeti Coffee Bar
Attn: Privacy Officer
1247 Queen Street West
Toronto, ON M6K 1L6
Canada

Email: privacy@yeticoffeebar.com
Phone: +1 (416) 555-0123

We will respond to your inquiry as soon as possible, typically within 30 days.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact your local data protection authority.